SUPPORT - NextWave CNC

TECHNICAL SUPPORT

Registering your product is important.

It only takes a few minutes to register online... and it allows Next Wave to provide better customer service to you.

New Owners Resource Page

To learn more about your new SHARK®, please visit our online customer support desk by clicking the button below.

NEW SHARK OWNERS

INSTRUCTIONAL VIDEOS

Open & Assemble HD Series SHARK

Unbox HD Series SHARK

HD Series Electronics Assembly

Attaching HD Series Gantry To Base

Drag Chain Assembly

7 Watt Laser Assembly

2 Watt Laser Assembly

FREQUENTLY ASKED QUESTIONS

General information

TECH SUPPORT

For assistance with your product or any questions, please email Tech Support at support@nextwaveautomation.com or call during regular business hours 419-318-4822.

SOFTWARE DOWNLOADS & INFO

For software, go to our DOWNLOADS & LINKS page

REGISTRATION

To register, go to our registration page register@nextwaveautomation.com

Warranty & Return Guidelines: Defective Merchandise

Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave CNC, we will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense.

Contact support@nextwaveautomation.com or by calling 419-318-4822 before returning any product to receive an Returned Goods Authorization #.

Warranty & Return Guidelines: Non-Warranty Returns

The customer is responsible for a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited.

Contact support@nextwaveautomation.com or by calling 419-318-4822 before returning any product to receive an Returned Goods Authorization #.

More FAQs

DOWNLOADS & LINKS

CNC SHARK

PDF MANUALS & GUIDES DOWNLOAD:

Shark SD100 Manual

Shark SD110 -120 Series Manual

Shark HD500/HD510/HD520 Series Manual

LCD Color Touch Screen Pendant Manual

CNC Shark HD5 Owners Manual

CNC Shark HD4 Owners Manual

CNC Shark Pre-HD4 Owners Manual

CNC Shark 2.0 Control Program Manual

CNC HD4 Sensing Probe Manual

CNC Shark updating firmware procedures

CNC Shark Laser Engraving Guide

SHARK SD101 Manual

*Note: Do NOT plug your Laser into your Controller's router power plug. It will not work. Use a separate power outlet

Control Panels
Control Panel 2.1 for Sharks with out LCD Pendants (HD3/2016 and older) DOWNLOAD AND REGISTRATION HERE

Control Panel 3.0 V10 for Sharks without LCD Pendants (FOR LASER USE ONLY) DOWNLOAD HERE

“New Ready2Control – Basic has replaced the Control Panel 3.0 for CNC’s with (or that can use) an LCD Pendant.

*Please create a Next Wave Portal account HERE get your free version of Ready2Control – Basic Ready2Control Software requires Windows 10

Post Processors

Please visit our help center to find the correct pp for your machine

Older Version - CNC Digital Probe

Manual for installing older Digital Touch Probe hardware (03/29/2010)

Manual for basic operation for Scan page in CNC Shark Control Panel (03/30/2010)

Manual for new version digital probe

RS1000 PRO

PDF MANUALS & GUIDES DOWNLOAD:

RS1000 PRO Owners Manual

RS1000 PRO Apps Manual

RS1000 PRO Table Template

READY2ROUT® & READY2 LIFT®

PDF Downloads

Manual for Quick Start Connection Guide

Manual for Ready2 Complete Component Manual

Firmware Update

There are no firmware updates for the Ready2Rout®

The Ready2Rout® sofware is up to date.

Additional Information

Ready2Rout®: If you've purchased a Ready2Lift to accessorize your fence, you will need to contact customer support for an authorization code to activate the lift.

Ready2 Lift®: If you've purchased a Ready2Rout Fence to add to your lift, you will need to contact customer support for a authorization code to activate the Fence.

Rotary 4th Axis

PDF Downloads

CNC Shark 4th Axis Motor Control Module Installation Guide

4th Axis with PENDANT Manual

4th Axis without PENDANT Manual

Rotary 4th Axis Manual FF (2024 01 22) for Printers

Post Processors

Please visit our help center to find the correct pp for your machine

MINI 4th AXIS

PDF Downloads

Mini 4th Axis Full Manual

VCarve Project Design Instructions

Firmware Updates

Next Wave CNC PortalReady@Update Firmware Manual

Post Processors

Please visit our help center to find the correct pp for your machine

PIRANHA

PDF Downloads

CNC Piranha FX & XL Manual

CNC Piranha XL Sensing Probe Manual

CNC Piranha Fx Laser Engraving Guide

CNC Piranha How to update Firmware manual

CNC Piranha Fx 3D Printer manual

CNC Piranha Digitizer Manual

Post Processors

Please visit our help center to find the correct pp for your machine

DIGITAL DUPLICATOR

PDF Downloads

Digital Duplicator Manual

DNW to STL File Converter

LASER MODULE

PDF Downloads

Laser Manual

Ready2Laser Raster Program (New & Improved - Compatible with 7 Watt Laser)

NOTE: The Raster program above only works for Pendant controlled machines. Other users please use the raster function located in your control panel software.

Post Processors

Please visit our help center to find the correct pp for your machine

TOUCHPLATE

PDF Downloads

Touch Plate Manual

READY2LASER - MORAY

Downloads

Moray Manual

Ready2Design Software Manual

Moray VCarve Post Processor

SHARK TOOTH DRAWING TOOL

Downloads