FREQUENTLY ASKED QUESTIONS

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





General Information

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





VCarve and Post Processors

 

Files do not display or it does not run right


If any of these problems persist then contact customer support for further assistance.





Maintenance & Wiring

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Laser Problems

How do I register my hardware and get my pendant access code?


  • To register your CNC machine, visit our registration page Here
  • Once your information is submitted, an Access code will display on the screen and be emailed to you.
  • If you receive an error, send your contact information as well as the LCD and Controller Serial numbers to Support@NextWaveCNC.com or Click Here to send a Support Form
  • Click Here for more detailed instructions.




I'm having problems with VCarve registration.


  • Click Here for a brief video about registering your Vcarve software.
  • Be sure to enter the Registered Username from the label with the Vectric USB drive, as it appears on the label “Next Wave OEM - #####”.
  • Use your cell phone to enlarge the 60 character registration key if you need to. Pay special attention to 5,S O,0 1,




How do I update my hardware's firmware programming?


  • Firmware updates for the Next Wave CNC Controller and LCD Pendant, SD100 Controller, and Ready2Laser (Moray) are currently processed through the Ready2Update - Firmware software available for download after creating a Next Wave Portal account. (Link Here)
  • Click Here to download the Ready2Update Firmware Manual.





Firmware & Software Registration

My PC Control Software say it cannot connect the controller


One of the top USB connectivity problems is caused by Windows USB Power Management. To change the power management settings of your USB hubs, please follow these steps: 1) Go to Control Panel and Click "Device Manager" OR type "Device Manager" in your search box 2) Click "Universal Serial Bus Controllers" (Usually at the bottom of the list), a new drop down list will display. 3) Right click on the first "Hub" listed (Typically the list will start with "Generic USB Hub", anything with hub in the name) 4) Click "Properties" 5) Click "Power Management" 6) Uncheck the box labeled "Allow the computer to turn off this device to save power" 7) Click "OK" 8) Repeat this for each "Hub" listed skip any other items. If your control box was powered on during this process, turn it off, wait 5 - 10 seconds, and then power it back on. Additionally, it will be helpful to make sure your computer has completed all necessary system updates as Microsoft continuously releases patches and bug updates which can effect device connectivity.





Connecting the PC to the CNC

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Startup & First Tap File

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Additional Help

Join our Email List and never miss an update from Next Wave CNC.

For Sales and product related questions please email us at support@nextwavecnc.com or call us at 419-318-4822 9AM-5PM EST Mon-Fri.

© 2020 - 2021 NEXT WAVE CNC - ALL RIGHTS RESERVED