FREQUENTLY ASKED QUESTIONS

Support & Registration


TECH SUPPORT For assistance with your product or any questions, please email support@nextwavecnc.com SOFTWARE DOWNLOADS & INFO For software, go to our DOWNLOADS & LINKS page REGISTRATION To register your CNC machine, visit our registration page Here




Warranty & Return Guidelines: Defective Merchandise


Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





General Information

How do I learn to use VCarve?


Vectric has over 50 plus hours of tutorial videos designed to walk a user through creating a project using the different toolpaths and techniques available in the Vcarve/Aspire software:




How come I cannot see my project Tap file on the pendant?


  • When saving the file to run on the CNC you must select the correct Post Processor to create a runnable G-Code file.
  • All current Sharks and Piranha XL
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Laser use http://www.nextwaveautomation.com/downloads/CNCSHARK_HD4-Laser_inch.pp
  • Piranha FX
  • Routing use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Laser_inch.pp
  • HD3 and older Sharks
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/downloads/CNCShark_Laser_inch.zip




How do I add a post processor to VCarve?


  • Click Here for a complete list of Next Wave CNC post processors for Vcarve/Aspire.
  • Click Here for instructions on adding the post processors into Vcarve/Aspire.





VCarve and Post Processors

 

Files do not display or it does not run right


If any of these problems persist then contact customer support for further assistance.





Maintenance & Wiring

Why is my laser not firing?


  • Do you have the correct post processor? Click Here for the latest Next Wave Post Processors
  • Do you have the safety key turned horizontal?
  • Is the laser plugged into a regular power outlet and not the controller?
  • Do you have a green light when the laser hub is plugged in and a red light when the program is running?
  • Do you hear the laser fan running?
  • If the above answers are yes but you do not have the blue laser light please call support.
  • If your file was created with the Raster File program if you have a lot of white space to start, redo you file with the white space cropped.
  • If you created a standard bit laser definition, do you have a depth of .001? Zero depth can cause the VCarve tap file to fail.




Oops I ran a regular router post processor while my Laser was chucked up and spun the Laser, what do I do now?


  • If there is no discernible damage to the laser head, cable, or hub, resave your toolpath with the correct post processor and try the file again.
  • If the laser does not fire after this or there is noticeable damage to the laser head, cable, or hub; these parts will need to be sent in for repair. Contact Support at Support@NextWaveCNC.com for a RMA.




My laser burn is very light, what am I doing wrong?


  • Is your height at the proper focal distance of .1 above your project?
  • Is your power RPM set to 100%, at least 1000 RPM?
  • Is your travel speed less than 50 IPM, slow it down some more.
  • If you cannot get a good burn at 20 IPM, call support.
  • Do you have a lot of hours on the laser? If so clean the lens.





Laser Problems

Support & Registration


TECH SUPPORT For assistance with your product or any questions, please email support@nextwavecnc.com SOFTWARE DOWNLOADS & INFO For software, go to our DOWNLOADS & LINKS page REGISTRATION To register your CNC machine, visit our registration page Here




Warranty & Return Guidelines: Defective Merchandise


Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Startup & First Tap File

Files do not display or it does not run right


If any of these problems persist then contact customer support for further assistance.





Additional Help

Why is my laser not firing?


  • Do you have the correct post processor? Click Here for the latest Next Wave Post Processors
  • Do you have the safety key turned horizontal?
  • Is the laser plugged into a regular power outlet and not the controller?
  • Do you have a green light when the laser hub is plugged in and a red light when the program is running?
  • Do you hear the laser fan running?
  • If the above answers are yes but you do not have the blue laser light please call support.
  • If your file was created with the Raster File program if you have a lot of white space to start, redo you file with the white space cropped.
  • If you created a standard bit laser definition, do you have a depth of .001? Zero depth can cause the VCarve tap file to fail.




Oops I ran a regular router post processor while my Laser was chucked up and spun the Laser, what do I do now?


  • If there is no discernible damage to the laser head, cable, or hub, resave your toolpath with the correct post processor and try the file again.
  • If the laser does not fire after this or there is noticeable damage to the laser head, cable, or hub; these parts will need to be sent in for repair. Contact Support at Support@NextWaveCNC.com for a RMA.




My laser burn is very light, what am I doing wrong?


  • Is your height at the proper focal distance of .1 above your project?
  • Is your power RPM set to 100%, at least 1000 RPM?
  • Is your travel speed less than 50 IPM, slow it down some more.
  • If you cannot get a good burn at 20 IPM, call support.
  • Do you have a lot of hours on the laser? If so clean the lens.





Firmware & Software Registration

Files do not display or it does not run right


If any of these problems persist then contact customer support for further assistance.





About the LCD Pendant

Why is my laser not firing?


  • Do you have the correct post processor? Click Here for the latest Next Wave Post Processors
  • Do you have the safety key turned horizontal?
  • Is the laser plugged into a regular power outlet and not the controller?
  • Do you have a green light when the laser hub is plugged in and a red light when the program is running?
  • Do you hear the laser fan running?
  • If the above answers are yes but you do not have the blue laser light please call support.
  • If your file was created with the Raster File program if you have a lot of white space to start, redo you file with the white space cropped.
  • If you created a standard bit laser definition, do you have a depth of .001? Zero depth can cause the VCarve tap file to fail.




Oops I ran a regular router post processor while my Laser was chucked up and spun the Laser, what do I do now?


  • If there is no discernible damage to the laser head, cable, or hub, resave your toolpath with the correct post processor and try the file again.
  • If the laser does not fire after this or there is noticeable damage to the laser head, cable, or hub; these parts will need to be sent in for repair. Contact Support at Support@NextWaveCNC.com for a RMA.




My laser burn is very light, what am I doing wrong?


  • Is your height at the proper focal distance of .1 above your project?
  • Is your power RPM set to 100%, at least 1000 RPM?
  • Is your travel speed less than 50 IPM, slow it down some more.
  • If you cannot get a good burn at 20 IPM, call support.
  • Do you have a lot of hours on the laser? If so clean the lens.





Connecting the PC to the CNC