FREQUENTLY ASKED QUESTIONS

Support & Registration


TECH SUPPORT For assistance with your product or any questions, please email support@nextwavecnc.com SOFTWARE DOWNLOADS & INFO For software, go to our DOWNLOADS & LINKS page REGISTRATION To register your CNC machine, visit our registration page Here




Warranty & Return Guidelines: Defective Merchandise


Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





General Information

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





VCarve and Post Processors

 

Files do not display or it does not run right


If any of these problems persist then contact customer support for further assistance.





Maintenance & Wiring

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Laser Problems

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Startup & First Tap File

Why is the start position important?


The CNC must use some reference point so the start position on the VCarve project and the physical 0,0,0 setting at the start of the project must agree. Each time the CNC is turned on it resets the 0,0,0 to wherever the router is at power up. So you must set the 0,0,0 on each project or after each startup.




I've been told that my first cut should be an "Air Cut" what is this?


The very first time you use the CNC set your Z axis about an inch high, in the air. Run the file and observe if the cut is the size and direction you expect. The vertical up and down in Vcarve is the Y axis or in line with the grooves in the table. Did your router come on?





Additional Help

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Firmware & Software Registration

Support & Registration


TECH SUPPORT For assistance with your product or any questions, please email support@nextwavecnc.com SOFTWARE DOWNLOADS & INFO For software, go to our DOWNLOADS & LINKS page REGISTRATION To register your CNC machine, visit our registration page Here




Warranty & Return Guidelines: Defective Merchandise


Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact Support@NextWaveCNC.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





About the LCD Pendant

How do I connect to Next Wave Administration Tech Support?


If at any time you have CNC issues we will be happy to help assist you.

We have staff on call from 9:00am to 5pm ET M-F at (419) 318-4822

Contact via email at support@nextwavecnc.com or our help form at Online Contact Form.




What are other sources of information?


  • Vectric also has good online email help if V-Carve is giving you issues. support@vectric.com There are also over 50 hours of video tutorials on the Vectric.com website.
  • There is a Shark Users Forum online at http://www.cncsharktalk.com as well as a number of YouTube videos on both your CNC and V-Carve.




Warranty & Return Guidelines: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.





Connecting the PC to the CNC