FREQUENTLY ASKED QUESTIONS

My PC Control Software say it cannot connect the controller


One of the top USB connectivity problems is caused by Windows USB Power Management. To change the power management settings of your USB hubs, please follow these steps: 1) Go to Control Panel and Click "Device Manager" OR type "Device Manager" in your search box 2) Click "Universal Serial Bus Controllers" (Usually at the bottom of the list), a new drop down list will display. 3) Right click on the first "Hub" listed (Typically the list will start with "Generic USB Hub", anything with hub in the name) 4) Click "Properties" 5) Click "Power Management" 6) Uncheck the box labeled "Allow the computer to turn off this device to save power" 7) Click "OK" 8) Repeat this for each "Hub" listed skip any other items. If your control box was powered on during this process, turn it off, wait 5 - 10 seconds, and then power it back on. Additionally, it will be helpful to make sure your computer has completed all necessary system updates as Microsoft continuously releases patches and bug updates which can effect device connectivity.





General Information

How do I learn to use VCarve?


Vectric has over 50 plus hours of tutorial videos designed to walk a user through creating a project using the different toolpaths and techniques available in the Vcarve/Aspire software:




How come I cannot see my project Tap file on the pendant?


  • When saving the file to run on the CNC you must select the correct Post Processor to create a runnable G-Code file.
  • All current Sharks and Piranha XL
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Laser use http://www.nextwaveautomation.com/downloads/CNCSHARK_HD4-Laser_inch.pp
  • Piranha FX
  • Routing use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Laser_inch.pp
  • HD3 and older Sharks
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/downloads/CNCShark_Laser_inch.zip




How do I add a post processor to VCarve?


  • Click Here for a complete list of Next Wave CNC post processors for Vcarve/Aspire.
  • Click Here for instructions on adding the post processors into Vcarve/Aspire.





VCarve and Post Processors

 

How do I learn to use VCarve?


Vectric has over 50 plus hours of tutorial videos designed to walk a user through creating a project using the different toolpaths and techniques available in the Vcarve/Aspire software:




How come I cannot see my project Tap file on the pendant?


  • When saving the file to run on the CNC you must select the correct Post Processor to create a runnable G-Code file.
  • All current Sharks and Piranha XL
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Laser use http://www.nextwaveautomation.com/downloads/CNCSHARK_HD4-Laser_inch.pp
  • Piranha FX
  • Routing use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Laser_inch.pp
  • HD3 and older Sharks
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/downloads/CNCShark_Laser_inch.zip




How do I add a post processor to VCarve?


  • Click Here for a complete list of Next Wave CNC post processors for Vcarve/Aspire.
  • Click Here for instructions on adding the post processors into Vcarve/Aspire.





Maintenance & Wiring

Why is my laser not firing?


  • Do you have the correct post processor? Click Here for the latest Next Wave Post Processors
  • Do you have the safety key turned horizontal?
  • Is the laser plugged into a regular power outlet and not the controller?
  • Do you have a green light when the laser hub is plugged in and a red light when the program is running?
  • Do you hear the laser fan running?
  • If the above answers are yes but you do not have the blue laser light please call support.
  • If your file was created with the Raster File program if you have a lot of white space to start, redo you file with the white space cropped.
  • If you created a standard bit laser definition, do you have a depth of .001? Zero depth can cause the VCarve tap file to fail.




Oops I ran a regular router post processor while my Laser was chucked up and spun the Laser, what do I do now?


  • If there is no discernible damage to the laser head, cable, or hub, resave your toolpath with the correct post processor and try the file again.
  • If the laser does not fire after this or there is noticeable damage to the laser head, cable, or hub; these parts will need to be sent in for repair. Contact Support at Support@NextWaveCNC.com for a RMA.




My laser burn is very light, what am I doing wrong?


  • Is your height at the proper focal distance of .1 above your project?
  • Is your power RPM set to 100%, at least 1000 RPM?
  • Is your travel speed less than 50 IPM, slow it down some more.
  • If you cannot get a good burn at 20 IPM, call support.
  • Do you have a lot of hours on the laser? If so clean the lens.





Laser Problems

How do I learn to use VCarve?


Vectric has over 50 plus hours of tutorial videos designed to walk a user through creating a project using the different toolpaths and techniques available in the Vcarve/Aspire software:




How come I cannot see my project Tap file on the pendant?


  • When saving the file to run on the CNC you must select the correct Post Processor to create a runnable G-Code file.
  • All current Sharks and Piranha XL
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Laser use http://www.nextwaveautomation.com/downloads/CNCSHARK_HD4-Laser_inch.pp
  • Piranha FX
  • Routing use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/Downloads/CNCPiranha-Laser_inch.pp
  • HD3 and older Sharks
  • Routing use http://nextwaveautomation.com/Downloads/CNCShark-USB_Arcs_inch.pp
  • Lasers use http://www.nextwaveautomation.com/downloads/CNCShark_Laser_inch.zip




How do I add a post processor to VCarve?


  • Click Here for a complete list of Next Wave CNC post processors for Vcarve/Aspire.
  • Click Here for instructions on adding the post processors into Vcarve/Aspire.





Firmware & Software Registration

My PC Control Software say it cannot connect the controller


One of the top USB connectivity problems is caused by Windows USB Power Management. To change the power management settings of your USB hubs, please follow these steps: 1) Go to Control Panel and Click "Device Manager" OR type "Device Manager" in your search box 2) Click "Universal Serial Bus Controllers" (Usually at the bottom of the list), a new drop down list will display. 3) Right click on the first "Hub" listed (Typically the list will start with "Generic USB Hub", anything with hub in the name) 4) Click "Properties" 5) Click "Power Management" 6) Uncheck the box labeled "Allow the computer to turn off this device to save power" 7) Click "OK" 8) Repeat this for each "Hub" listed skip any other items. If your control box was powered on during this process, turn it off, wait 5 - 10 seconds, and then power it back on. Additionally, it will be helpful to make sure your computer has completed all necessary system updates as Microsoft continuously releases patches and bug updates which can effect device connectivity.





Connecting the PC to the CNC

My PC Control Software say it cannot connect the controller


One of the top USB connectivity problems is caused by Windows USB Power Management. To change the power management settings of your USB hubs, please follow these steps: 1) Go to Control Panel and Click "Device Manager" OR type "Device Manager" in your search box 2) Click "Universal Serial Bus Controllers" (Usually at the bottom of the list), a new drop down list will display. 3) Right click on the first "Hub" listed (Typically the list will start with "Generic USB Hub", anything with hub in the name) 4) Click "Properties" 5) Click "Power Management" 6) Uncheck the box labeled "Allow the computer to turn off this device to save power" 7) Click "OK" 8) Repeat this for each "Hub" listed skip any other items. If your control box was powered on during this process, turn it off, wait 5 - 10 seconds, and then power it back on. Additionally, it will be helpful to make sure your computer has completed all necessary system updates as Microsoft continuously releases patches and bug updates which can effect device connectivity.





Startup & First Tap File

Why is the start position important?


The CNC must use some reference point so the start position on the VCarve project and the physical 0,0,0 setting at the start of the project must agree. Each time the CNC is turned on it resets the 0,0,0 to wherever the router is at power up. So you must set the 0,0,0 on each project or after each startup.




I've been told that my first cut should be an "Air Cut" what is this?


The very first time you use the CNC set your Z axis about an inch high, in the air. Run the file and observe if the cut is the size and direction you expect. The vertical up and down in Vcarve is the Y axis or in line with the grooves in the table. Did your router come on?





Additional Help

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