FREQUENTLY ASKED QUESTIONS
General information
TECH SUPPORT
For assistance with your product or any questions, please email Tech Support at support@nextwaveautomation.com or call during regular business hours (419)491-4520.
SOFTWARE DOWNLOADS & INFO
For software, go to our DOWNLOADS & LINKS page
REGISTRATION
To register, go to our registration page register@nextwaveautomation.com
Warranty & Return Guidelines: Defective Merchandise
Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave CNC, we will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense.
Contact
support@nextwaveautomation.com or by calling
(419) 491-4520 before returning any product to receive an Returned Goods Authorization #.
Warranty & Return Guidelines: Non-Warranty Returns
The customer is responsible for a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited.
Contact
support@nextwaveautomation.com or by calling
(419)491-4520 before returning any product to receive an Returned Goods Authorization #.
