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TECHNICAL SUPPORT

 

Registering your product is important.

​It only takes a few minutes to register online...

and it allows Next Wave to provide better customer service to you.

CLICK TO REGISTER YOUR PRODUCT

New Owners Resource Page

To learn more about your new SHARK®, please visit our
online customer support desk by clicking the button below. 

NEW SHARK OWNERS CLICK HERE

INSTRUCTIONAL VIDEOS

 

FREQUENTLY ASKED QUESTIONS

General information

TECH SUPPORT For assistance with your product or any questions, please email Tech Support at support@nextwaveautomation.com or call during regular business hours (419)491-4520. SOFTWARE DOWNLOADS & INFO For software, go to our DOWNLOADS & LINKS page REGISTRATION To register, go to our registration page register@nextwaveautomation.com



Warranty & Return Guidelines: Defective Merchandise

Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave CNC, we will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact support@nextwaveautomation.com or by calling (419) 491-4520 before returning any product to receive an Returned Goods Authorization #.



Warranty & Return Guidelines: Non-Warranty Returns

The customer is responsible for a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.



Product Manuals & Trial Software

CNC SHARK

PDF MANUALS & GUIDES DOWNLOAD: Shark SD100 Manual Shark SD110 -120 Series Manual Shark HD500 Series Manual CNC Shark HD5 Owners Manual CNC Shark HD4 Owners Manual CNC Shark Pre-HD4 Owners Manual CNC Shark 2.0 Control Program Manual CNC HD4 Sensing Probe Manual CNC Shark updating firmware procedures CNC Shark Laser Engraving Guide *Note: Do NOT plug your Laser into your Controller's router power plug. It will not work. Use a separate power outlet Control Panels Control Panel 1.6 for Sharks without LCD Pendants Control Panel 3.0 V10 for Sharks without LCD Pendants (FOR LASER USE ONLY) “New Ready2Control – Basic has replaced the Control Panel 3.0 for CNC’s with (or that can use) an LCD Pendant. *Please email support@nextwavecnc.com to get your free version of Ready2Control – Basic Ready2Control Software requires Windows 10 Post Processors Please visit our help center to find the correct pp for your machine ​ Older Version - CNC Digital Probe Manual for installing older Digital Touch Probe hardware (03/29/2010) Manual for basic operation for Scan page in CNC Shark Control Panel (03/30/2010) Manual for new version digital probe



READY2ROUT® & READY2 LIFT®

PDF Downloads Manual for Quick Start Connection Guide Manual for Ready2 Complete Component Manual ​ Firmware Update There are no firmware updates for the Ready2Rout® The Ready2Rout® sofware is up to date. Additional Information Ready2Rout®: If you've purchased a Ready2Lift to accessorize your fence, you will need to contact customer support for an authorization code to activate the lift. Ready2 Lift®: If you've purchased a Ready2Rout Fence to add to your lift, you will need to contact customer support for a authorization code to activate the Fence.



4th AXIS

PDF Downloads CNC Shark 4th Axis Motor Control Module Installation Guide 4th Axis with PENDANT Manual 4th Axis without PENDANT Manual ​ Post Processors Please visit our help center to find the correct pp for your machine



MINI 4th AXIS

PDF Downloads Mini 4th Axis Full Manual VCarve Project Design Instructions ​ Firmware Updates Next Wave CNC Portal
Ready@Update Firmware Manual ​​ Post Processors Please visit our help center to find the correct pp for your machine ​



​PIRANHA

PDF Downloads CNC Piranha FX & XL Manual CNC Piranha XL Sensing Probe Manual CNC Piranha Fx Laser Engraving Guide CNC Piranha How to update Firmware manual CNC Piranha Fx 3D Printer manual CNC Piranha Digitizer Manual ​ Files CNC Piranha Fx (Discontinued) 3D Printer Software Download Post Processors ​Please visit our help center to find the correct pp for your machine



DIGITAL DUPLICATOR

PDF Downloads Digital Duplicator Manual DNW to STL File Converter



LASER MODULE

PDF Downloads Laser Manual ​ Files Ready2Laser Raster Program (New & Improved - Compatible with 7 Watt Laser) NOTE: The Raster program above only works for Pendant controlled machines. Other users please use the raster function located in your control panel software. Post Processors Please visit our help center to find the correct pp for your machine



TOUCHPLATE

PDF Downloads Touch Plate Manual



SHARK TOOTH DRAWING TOOL

Downloads Shark Tooth Manual



V-CARVE: HOW2 INSTALL POST PROCESSORS

PDF Downloads VCarve HOW2: Install Post Processors



DOWNLOADS & LINKS

 
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CUSTOMER SERVICE REQUEST

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